The Sims 4: Instructions
Important Read First:
Here's how to check the status of your purchased packs from us Follow The Steps One By One (See Picture As Example)
Not Owned
For "Not Owned" You Must Repeat "Step 4" (See Picture As Example)
Download To Use
For "Download To Use" You Must Repeat "Step 6" (See Picture As Example)
Owned
For "Owned" You May Now Play The Game (See Picture As Example)
Step 1:
Step 2:
Procedure: Download and Install "Windows Runtime" (See Video As Example/Guide)
Step 3:
Step 4:
Procedure: Download and Install "Latest Patch File" Reminder: If packs are "Not Owned" then repeat this step
Step 5:
Procedure: Download the packs from your email account Reminder: Packs are downloadable for 1 year upon purchase
Step 6:
Procedure: Install the packs that you have purchased from us
If "Not Loading" repeat "Step 3" then try again Reminder: If packs are "Download to Use" then repeat this step
Troubleshooting 1:
Reminder:
If "Not Loading" repeat "Step 3" then try again
Troubleshooting 2:
Reminder:
If "Not Owned" repeat "Step 4" then try again
End of Instructions