How To Check Packs
Go to your game's "Main Menu" then
"Marketplace" then "My Collection"
then "Packs Selection"
Packs "Not Showing Up" : (Follow Step 4)
Packs "Not Installed" : (Follow Step 6)
Packs "Active" : (You Are Ready To Play)
Step 1:
Procedure: Download and Install "EA App" and "Sims 4"
(Sims 4 already installed? "Skip This Step")
If Video Guide Is Not Available? Reload This Page To Fix Video
Step 2:
Procedure: Download and Install "Windows Runtime" (See Video As Example/Guide)
Step 3:
Procedure: Download and Install "7-Zip"
Install to "Disk C" then "Program Files" only
Step 4:
Procedure: Use the download button to get the latest "Patch File"
then install using the provided "Step 4" video guide
Reminder:
If your packs do not show up in your
"Marketplace" then "My Collection"
Repeat "Step 4" and check if your
packs starts showing up as
(Not Installed or Active) in-game
Step 5:
Procedure: Download the packs from your email account Reminder: Packs are downloadable for 1 year upon purchase
Step 6:
Procedure: Install the packs that you have purchased from us Reminder: If "Not Loading" repeat "Step 3" then try again
Troubleshooting 1:
Reminder:
If "Not Loading" repeat "Step 3" then try again
Make sure to install "7-Zip" to your "Disk C" then "Program Files" then try "Step 6" again
Troubleshooting 2:
How To Check Packs:
Open your game's "Main Menu" then "Marketplace" then "My Collection"
Reminder:
If your packs do not show up in your
"Marketplace" then "My Collection"
Repeat "Step 4" and check if your packs starts showing up in-game
Troubleshooting 3:
How To Check Packs:
Open your game's "Main Menu" then "Marketplace" then "My Collection"
Reminder:
For "Not Installed" You Must Repeat "Step 6"
then check again if they become "Active"
If you don't have the installer you can avail or purchase one directly on our website
Troubleshooting 4:
For "Smart App Control Blocked" Issue
Just press "Windows Key/Button"
Type "Smart App Control"
Open "Smart App Control"
Then switch to "Off"